If you're experiencing a problem with one of our products, please refer to the Troubleshooting section of this page or contact us to generate a service request ticket.
For instructions on changing the time displayed on your telephone please refer to our "Clock Setting" link.
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Please be as specific as possible when describing the problem.
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| One Phone is dead:
Move this phone to another location where there is a similar style telephone installed. If it is still dead more than likely your phone needs to be repaired or replaced. Contact Us. |
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| No dial tone on one line:
Check two or more phones to see if they also have no dial tone? We find that 90% of the time when you have a dead line, it is related to your telephone service provider i.e. Qwest, Windstream (formerly Alltel), Frontier, etc... You may contact us for more information or contact your local telephone company. |
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| System Is Dead:
Check power at outlet receptacle in telephone system equipment room, using an alarm clock, lamp, or etc... If power is there "CALL US immediately" at 1-800-809-5144 to request an emergency service call. |
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| Caller can't hear you on one phone:
Find a phone that is known good, remove the handset cord from that phone and replace on the bad phone. Does trouble stay? If so, remove the handset itself from the known good phone, and replace it with the bad one. Is the trouble gone? If you need further assistance with this issue or testing contact us today. |
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| Can't hear caller on one phone:
Find a phone that is known good, remove the handset cord from that phone and replace on the bad phone. Does trouble stay? If so, remove the handset itself from the known good phone, and replace it with the bad one. Is the trouble gone? If you need further assistance with this issue or testing contact us today.
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